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  CASE STUDY  

 

What's New

SilverLining Partners proudly announces 3 new executive team members to assist SLP in its RFID/UID initiative. John Cumberton, Don Lawson and Tim Kennedy will provide assistance in various capacities to ensure professional design, timely delivery and total client satisfaction.

SilverLining Partners and RFID Processes LLC have completed a joint agreement to offer a full suite of RFID and UID engineering and process services to large corporations and their small – medium manufacturing suppliers to meet compliance standards for DoD and/or the Enterprise. RFID Processes is a Veteran Owned business located in Norwalk, CT. Vermont Technology Group will also join the team to provide database and programming services .

SilverLining Partners has joined General Physics Corp as a Seaport E subcontractor effective January 2006. Silverlining will support GP in various multimedia, CBT tasks for the Navy.

Dedicated. The largest IT Service Company in Connecticut has engaged John Pugliese to provide sales channel management in 2006. This is a follow-on to an extensive sales and marketing SLP audit completed in early 2005.

SilverLining participated in two conference/exhibits in November 2005. In Tennessee, SLP participated in AFSMI World Conference. In Rhode Island, SLP participated in the Disabled Veteran Business Forum and display at the Naval Station Newport.

SilverLining Partners completed in November 2005 “sales force performance benchmarking" for a new product launch for a leading east coast pharmaceutical company. SLP was also the Project Manager to bridge the data application group and sales management.

SilverLining Partners has delivered 4 SCORM 1.2 ICW courses to EG&G, completing the total project in July 2005. The effort was for Submarine On-Board Training (SOBT) in Groton, CT.

Tom Bednarczyk was re-appointed by the Administrator of the SBA, to its Advisory Committee on Veteran Business Affairs.  He serves as the Vice Chairman. The Committee is an independent source of advice and policy recommendations on veteran’s business issues to Congress and the President. 

 


Enhancing An Enterprise Service Delivery Solution

Major networking manufacturer expands its product solutions to enterprise clients relying on SilverLining Partner's service vision and direction. A high technology, network equipment manufacturer new business strategy required the creation of an extended service solution program to include traditional and managed services throughout the United States. SilverLining Partners was contracted to provide an enterprise-centric, "feet-on-the-street service solution within 45 days to ensure the business strategies success.

Approach

The overall approach leveraged all 3 of SilverLining's practices. The major functions performed by SilverLining were:

  • Creating and introducing a service business plan to top management
  • Developing a marketing plan and vision for the enterprise customer segment
  • Developing a multi-faceted services program with competitive price models
  • Creating a RFI and RFP to select an "partner quality" service provider
  • Developing an effective interface between the Manufacturer and the Service Provider
  • Auditing existing metrics, roles, responsibilities and document flows then mapping them into the new process
  • Addressing cultural issues to ensure internal buy-in (across departmental lines) to the new capability
  • Creating a long-term implementation plan driven by business objectives
  • Providing on-going sales and business development expertise to reach revenue targets
  • Providing operations management to address day-to-day activity and quality measurement

Results

SLP met the client's 45 day target to select a service partner to deliver best-in-class support to his enterprise market customers. Today, the manufacturer has created a separate service divisionto run as a P&L. SilverLining's vision and recommended service portfolio have been well received by the manufacturer's existing legacy clients. and he fully expects the new capability will enhance new hardware sales.

 

SilverLining Partners, LLC - Copyright 2006